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Car Dealership Guy — the internet's viral car dealer and market commentator — engages in authentic and insightful conversations with auto industry leaders, innovators and investors. Watch and listen to new episodes every Tuesday and Thursday, and check us out on Twitter, LinkedIn, Instagram, and YouTube for all the best moments from the show.
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In this episode of The Dealership Deep Dive, we tackle one of the most overlooked but costly issues facing dealerships today: toll management. From juggling multiple toll agencies to handling mounting fees and fines, managing tolls for service loaners and rentals can quickly turn into a logistical nightmare. Join us as we explore the hidden pain points dealerships encounter, discuss best practices, and highlight solutions that can simplify the process—saving time, money, and stress. Whether ...
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Welcome to the Dealership Fixit Podcast, a show dedicated to power sports dealership professionals! In today's ever-evolving market, staying ahead of the game is vital. We invite you to subscribe to our podcast and gain access to the secrets of success in the motorcycle and ATV dealership life. In each episode, we dive into the challenges and opportunities each power sports dealership faces today. Our expert insights from various industry leaders, seasoned professionals, and innovative think ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Dealership Confessions

Dealership Confessions

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This podcast is for viewers to take a step into the shoes of people in the auto industry. It gives them a chance to speak about industry setbacks, promotions, drama, and many more things. Every episode I will be interviewing people from different positions and from various dealerships throughout the Houston area. Cover art photo provided by Omer Rana on Unsplash: https://unsplash.com/@omerrana
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When purchasing a vehicle from a car dealership, every car buyer will find themselves "In the Box" at the end of the buying cycle. They will collect funds, arrange to finance and offer you various after sale products and services for your car. Many car buying customers have said their experiences "In the Box" had been filled with pressure and anxiety. The Modern Dealership magazine's "In the Box" Podcast is to put automotive industry leaders and influencers, in and out of the dealership, in ...
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dea…
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In this episode, we take an in-depth look at Automotive Innovations, a company revolutionizing the automotive industry with cutting-edge software solutions tailored for dealerships. From enhancing F&I operations to boosting overall dealership performance, their technology seamlessly integrates with dealership management systems (DMS) and offers fea…
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Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…
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Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking fo…
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Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. c…
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In this episode of The Dealership Deep Dive, we explore the toll management challenges dealerships face, from juggling multiple toll agencies to dealing with fees and fines for service loaners and rentals. Learn how these pain points impact your bottom line and discover solutions to simplify toll management. If you’re a dealership manager or work i…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and muc…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ryan Maher, CEO of BizzyCar where we discuss: The business side of 70M+ recalled vehicles, Most troubled car brands struggling with recalls, Shocking revelations from BizzyCar recall report and more. This episode of the Car Dealership Guy Podcast is brought to you by: Edm…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with David Thomas, Director of Content Marketing at CDK Global where we dive into a Q4 auto market forecast: How Gen Z is buying cars, Have we reached an EV sales equilibrium, why overnight test drives sell cars, Trends and predictions for the quarter ahead. This episode of th…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more! This episode of the Car Dealership Guy Podcast is brought to you by: CDK Glo…
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Raul Gomila, GM/Partner of City Kia, to reveal how he turned a dealership losing $1M a year into a top performer. We dive into the strategies that made him a top 5 Kia dealer in the country, pressure-test his BDC team live, and much more. This episode of the Car Dealership …
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If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Bill Cariss, CEO of Holman Strategic Ventures, to discuss how he's deploying $9 billion into the next generation of automotive disruptors, his journey from car dealer to venture capital giant, the rollercoaster experience of being an early investor in Rivian, and much more.…
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Welcome to the Car Dealership Guy Podcast! In this episode, I chat with Ryan Rohrman, CEO of Rohrman Auto Group. We dive into topics like transforming a dealership group into a TikTok powerhouse, achieving over 4 million views on a TikTok video, building the world’s largest Honda store, and much more! This episode of the Car Dealership Guy Podcast …
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Devin Daly, CEO of Impel where we discuss: The imminent evolution of AI in car dealerships, BTS of his recent $100M acquisition, How he's transforming 50% of all US franchise dealers, The best use cases for AI in car dealerships and much more! This episode of the Car Deal…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Vince Sheehy, President of Sheehy Auto Stores where we discuss: America's most interesting $2.5B car dealer, the future of Ford, influences of Buddhism, does legacy matter, his next dealership acquisition and much more! This episode of the Car Dealership Guy Podcast is br…
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How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Watson, Owner of IV Seasons Auto where we discuss: Secrets of automotive's most controversial business, tackling 90% in-house financing, economics of buy here pay here dealerships and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DLR…
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brent wees is a visionary marketing strategist, entrepreneur, and keynote speaker with over two decades of experience. He has worked extensively in the automotive and powersports industries, specializing in content marketing, process alignment, and speaker training. Known for his unique blend of creativity, analytical thinking, and humor, brent has…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dennis Gingrich, Sales/Finance Director at The Niello Company where we discuss: How he's selling $725M a year in luxury vehicles, the top backend products and highest margin brands, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDK Gl…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Patrick Coleman, President of Jim Coleman Automotive Group where we discuss: How hes winning in a saturated market with 9 dealerships, His secret weapon for used inventory acquisition, Is Cadillac poised for a massive rebound? and much more. This episode of the Car Dealer…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andrew Glaser, CEO of Vantage Auto, where we discuss: How he became the #1 seller of interesting, odd, and weird cars in the US, making millions from nostalgia, striking gold in an Indiana barn and much more. This episode of the Car Dealership Guy Podcast is brought to yo…
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How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Steve Adragna where we discuss: The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDG Recruiting - Building on the success …
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matthew Crawford, Chief Product & Innovation Officer at Cars Commerce. We discuss: How he designs retail experiences for 30M car shoppers, best practices for selling cars online, how dealers are gaming the marketplace algorithms and much more. This episode of the Car Deal…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Pomella, Vice President at SAB Capital where we discuss: The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLANE - The…
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Jory Anderson is the CEO of Revvable, is revolutionizing powersports dealerships' online finance process. Learn how he built technology to streamline sales, automate finance applications, and improve the customer experience financing. Subscribe Spotify: https://spoti.fi/3N9lzfg Subscribe Apple Podcast: https://apple.co/43FoanX Subscribe YouTube: ht…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tom Doll, Ex-CEO of Subaru of America where we discuss: How Tom Doll transformed Subaru into a cult brand, Guiding explosive growth over two decades, Why a larger US population does not equal more vehicle sales and much more. This episode of the Car Dealership Guy Podcast…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alan Haig, President and Founder of Haig Partners where we discuss: Best and worst auto franchises right now, Why dealerships are selling at record pace, What's next for car market and his personal letter to Elon Musk. This episode of the Car Dealership Guy Podcast is bro…
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The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers? In this…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alex Lawrence, CEO of EV Auto where we discuss: From PhD to selling Teslas, Why EV mandate should end, Decoding Elon to beat the market and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DealerOn - Put the power of the highest-converting, …
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Brad Miller, Head of Legal at ComplyAuto where we discuss: The most costly mistakes dealers are making, Why the FTC is coming after car dealers, Top 3 "sleeper" risks in the car biz and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLA…
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In this episode of Dealership Fixit, we are joined by Mike 'The Wolf' Grant from Wilkins Harley-Davidson, who recently won 2nd place at the 2024 Battle of the Bricks Walk Around Competition. Mike and Jacob dive into the key elements that make a successful motorcycle salesperson, from enthusiasm and dedication to innovative sales techniques like the…
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Welcome back to this week's episode of Dealership Fixit! In this shortened version, we’re thrilled to have Robin Hartfiel, Editor at Dealernews, share insights into the pivotal role Dealernews has played in the powersports industry for over half a century. We explore key milestones and how Dealernews has adapted over the years to meet the industry'…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andy Elliott, CEO of The Elliott Group where we discuss: How an F5 tornado changed his life, Getting raided by the FBI, Walking away from a $1M salary, and why everyone should sell cars for 1 year. This episode of the Car Dealership Guy Podcast is brought to you by: DLRdm…
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Imagine uncovering a hidden revenue stream within your dealership's service department that could add thousands to your bottom line every month—without increasing your workload. In this episode, Evan Kilchenstein, Major Accounts Specialist at Armatus Dealer Uplift, reveals how optimizing warranty reimbursement can do just that, transforming your pa…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fred Beans, owner of Fred Beans Auto Group where we discuss: his iconic career in the car business, wealth-building tips from Warren Buffet, the journey from farmhand to dealership mogul, his succession plan, and much more. This episode of the Car Dealership Guy Podcast i…
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Angela Hieronimus, a Powersports F&I expert, will be sharing valuable insights on dealership operations and finance management. If you're a GM, finance manager, or sales manager, this episode is packed with powerful strategies to elevate your dealership's performance. Be prepared for expert advice on F&I products and training, and discover how to t…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Eric Rea, CEO of Podium where we discuss: The rise of the A.I. employee in car dealerships, Hack to converting 99% of customers, Raising $420M for the future of A.I. and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Uber for Business - Wi…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One where we discuss: Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Lotlinx - Get …
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Angela Hieronimus, a Powersports F&I expert, will be sharing valuable insights on dealership operations and finance management. If you're a GM, finance manager, or sales manager, this episode is packed with powerful strategies to elevate your dealership's performance. Be prepared for expert advice on F&I products and training, and discover how to t…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Chase Abbott, VP Sales at Cox Automotive where we discuss: How car buying is evolving, the future of dealership technology stacks, the #1 killer of car deals, and the secret playbook to getting a dealership's attention. This episode of the Car Dealership Guy Podcast is br…
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