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289. Creating a Patient Experience – Preparation, Arrival, and Welcome
Manage episode 309075596 series 3026582
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We all know how powerful first impressions can be – and that rings especially true when it comes to creating an incredible patient experience. From the moment the patient picks up the phone to enquire, they begin to form a relationship with the practice for better or for worse. It’s our duty to ensure that every step of ... Read more...
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