218. Emotional Intelligence & Human-Centered Connection w/ Dan Hill, PhD

The Customer Experience Podcast

Here are three quick ways to better assess what people are saying with their faces and emotions (aka facial coding). Pay attention to engagement, the camouflage smile, and the two-sided impact of fear.
The face is the only place in the body where the muscles attach right to the skin. Most of us aren’t aware of what we’re giving away.
In the next episode of our Human-Centered Communication expert series (which originally aired on August 17, 2021), Steve Pacinelli and I interview Dan Hill, PhD, President at Sensory Logic, about emotional intelligence and facial coding.
Dan spoke with us about:
How to imbue a mission into work for employee retention
Why contempt and sadness can be dangerous emotions
What to do to raise our emotional literacy
How Steve Jobs illustrates the positive and negative sides of anger
Why emotions stand apart from the rational parts of the brain
Check out these resources we mentioned during the podcast:
Dan Hill, PhD (LinkedIn)
Sensory Logic
Grand Performance
Episode 75: Emotional Intelligence and The Power of Faces
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