Artwork

Kandungan disediakan oleh Matt Lyles. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Matt Lyles atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Player FM - Aplikasi Podcast
Pergi ke luar talian dengan aplikasi Player FM !

Eliminate the Rocks From Your Customer Journey - Sean Albertson

37:24
 
Kongsi
 

Manage episode 441746486 series 2736749
Kandungan disediakan oleh Matt Lyles. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Matt Lyles atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.

Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.

And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.

Here’s what we discuss:

  • The four types of “rocks” that disrupt your customer experience
  • How to find and eliminate the “rocks” from your customer journey
  • Connecting silos to create a seamless experience
  • The need for cross-functional teams to address customer experience
  • Connecting upstream and downstream effects in your customer journey
  • The Colorado DMV’s seamless customer experience

RESOURCES FROM THIS EPISODE:

  continue reading

151 episod

Artwork
iconKongsi
 
Manage episode 441746486 series 2736749
Kandungan disediakan oleh Matt Lyles. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Matt Lyles atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.

Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.

And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.

Here’s what we discuss:

  • The four types of “rocks” that disrupt your customer experience
  • How to find and eliminate the “rocks” from your customer journey
  • Connecting silos to create a seamless experience
  • The need for cross-functional teams to address customer experience
  • Connecting upstream and downstream effects in your customer journey
  • The Colorado DMV’s seamless customer experience

RESOURCES FROM THIS EPISODE:

  continue reading

151 episod

Усі епізоди

×
 
Loading …

Selamat datang ke Player FM

Player FM mengimbas laman-laman web bagi podcast berkualiti tinggi untuk anda nikmati sekarang. Ia merupakan aplikasi podcast terbaik dan berfungsi untuk Android, iPhone, dan web. Daftar untuk melaraskan langganan merentasi peranti.

 

Panduan Rujukan Pantas

Podcast Teratas