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AI Agents for Associations: Revolutionizing Customer Experience | 56
Manage episode 450137606 series 3530639
Kandungan disediakan oleh Amith Nagarajan and Mallory Mejias, Amith Nagarajan, and Mallory Mejias. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Amith Nagarajan and Mallory Mejias, Amith Nagarajan, and Mallory Mejias atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In this episode of Sidecar Sync, Amith and Mallory dive deep into the world of AI agents and their transformative potential for associations. Amith shares insights from his keynote at Digital Now 2024, exploring the difference between models and agents, and why agents hold the key to unlocking significant ROI for associations. The discussion covers use cases like customer service and knowledge management, and how associations can get started with building their own agents. Whether it’s creating an efficient content workflow or enhancing member engagement, this episode breaks down practical steps for implementing AI agents that can automate complex processes, reduce costs, and elevate the member experience.
🔎 Check out the NEW Sidecar Learning Hub:
https://learn.sidecarglobal.com/home
📕 Download ‘Ascend 2nd Edition: Unlocking the Power of AI for Associations’ for FREE
https://sidecarglobal.com/ai
🛠 AI Tools and Resources Mentioned in This Episode:
Microsoft Copilot ➡ https://www.microsoft.com/en-us/microsoft-365/copilot
Zapier ➡ https://zapier.com
Member Junction ➡ https://memberjunction.org
Claude by Anthropic ➡ https://www.anthropic.com
Chapters:
00:00 - Introduction
02:10 - Recap of Digital Now 2024
07:47 - Why AI Agents Are Crucial for Associations
12:17 - Example of a Content Workflow Using AI Agents
21:18 - AI Agents for Customer Service: Klarna and Bell Canada
27:48 - Should Associations Combine Domain Expertise with Member Service?
37:26 - Who Can Build Enterprise AI Agents in Associations?
44:26 - Difference Between Automation and AI Agents
51:15 - Getting Started with an AI Data Platform
58:14 - Future of AI Agents in Associations
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More about Your Hosts:
Amith Nagarajan is the Chairman of Blue Cypress 🔗 https://BlueCypress.io, a family of purpose-driven companies and proud practitioners of Conscious Capitalism. The Blue Cypress companies focus on helping associations, non-profits, and other purpose-driven organizations achieve long-term success. Amith is also an active early-stage investor in B2B SaaS companies. He’s had the good fortune of nearly three decades of success as an entrepreneur and enjoys helping others in their journey.
📣 Follow Amith on LinkedIn:
https://linkedin.com/amithnagarajan
Mallory Mejias is the Manager at Sidecar, and she's passionate about creating opportunities for association professionals to learn, grow, and better serve their members using artificial intelligence. She enjoys blending creativity and innovation to produce fresh, meaningful content for the association space.
📣 Follow Mallory on Linkedin:
https://linkedin.com/mallorymejias
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