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Kandungan disediakan oleh Juliet Clark. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Juliet Clark atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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Customer Service That Keeps Your Clients Coming Back

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Manage episode 338774685 series 2467458
Kandungan disediakan oleh Juliet Clark. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Juliet Clark atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this competitive world, you can find several companies or platforms that offer the same product at almost the same cost. The difference comes down to customer experience. In this episode, Wall Street Journal and New York Times #1 bestselling author and certified customer experience professional, Joseph Michelli talks about what makes extraordinary customer service, what drives customer satisfaction and how building relationships with your customers and understanding their journey is crucial to building trust in your brand and making them feel supported from the time they purchased your product to assistance they may need after.

Want to learn more? Follow Joseph Michelli on Linkedin for his weekly newsletter.

Love the show? Subscribe, rate, review, and share! https://superbrandpublishing.com/podcasts/

  continue reading

348 episod

Artwork
iconKongsi
 
Manage episode 338774685 series 2467458
Kandungan disediakan oleh Juliet Clark. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Juliet Clark atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this competitive world, you can find several companies or platforms that offer the same product at almost the same cost. The difference comes down to customer experience. In this episode, Wall Street Journal and New York Times #1 bestselling author and certified customer experience professional, Joseph Michelli talks about what makes extraordinary customer service, what drives customer satisfaction and how building relationships with your customers and understanding their journey is crucial to building trust in your brand and making them feel supported from the time they purchased your product to assistance they may need after.

Want to learn more? Follow Joseph Michelli on Linkedin for his weekly newsletter.

Love the show? Subscribe, rate, review, and share! https://superbrandpublishing.com/podcasts/

  continue reading

348 episod

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