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Derek Gallimore talks with Raul Acosta Moreno of La Cámara Paraguaya de Contact Center y BPO (CAPACC). Constituted in 2014, CAPACC is the main organization for BPOs and contact centers in Paraguay.
Indeed, offshoring has been booming in terms of its clientele and the countries that offer offshoring and outsourcing services to businesses worldwide. This is why in this episode, Derek and Raul will explore the potential of the Paraguayan outsourcing industry and its characteristics as a player in the Latin American outsourcing climate.
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