Manage episode 353877680 series 2930439
Michael Brown has over 30 years experience in the restaurant industry and is a master in guest experience. Having owned Chick-Fil-A locations for about 14 years then working alongside Flying Biscuit and Bojangles, Michael knows his fried chicken. With his most recent role as Sr. director of guest experience at Zaxby's, Michael brings his expertise in internal and external guest experience executions to this weeks episode of Give An Ovation!
On the episode, Michael and host, Zack discuss:
- Optimizing guest data
- Defining true loyalty
- The correlation of guest experience and revenue
- Answering to the guest