Manage episode 352292348 series 2930439
Jesse B Good is the Chief Multiplier of Aprendey, a company grounded on people skills and the guest experience. Jesse has over 20 years of experience leading front-line customer service teams and developing successful CX programs. In addition, Jesse has facilitated more than 1,000,000 customer service experiences (and counting). Tune in as Jesse B Good brings his guest experience expertise to the Give An Ovation podcast!
On this episode, Jesse and host, Zack discuss:
- Perfecting the guest experience
- Customer retention
- Measuring the guest experience
- Consistent improvement