How to Take Advantage of Customer Programs and Make them Work for You with Dana Alvarenga

Experience Leadership - The Small Business Podcast

Create a Customer Program Powered by the Voice of Your Customers with Dana Alvarenga 🛎 In this episode

Customer Marketer Therapist, Dana Alvarenga, shares the four essential steps to creating a compelling a customer program, leveraging the voice of your customers.

ABOUT DANA

Dana has over 15 years of experience in the technology industry within sales, sales training, management, customer education and success.

At SlapFive, she is the VP of Customer Experience and leads the Customer Success function, along with Education, VOC, and Advocacy.
In her role she is always striving to deliver an amazing customer experience by constantly improving, educating, and building customer-focused programs and processes. Dana is customer-obsessed, lover of travel, food, her family and a reality TV junkie!

Connect with Dana

www.slapfive.com
LI: https://www.linkedin.com/in/danaalvarenga/

----more---- About Your Host, Marc Haine

Need to brainstorm aspects of your business or talk to Marc about about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

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Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

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