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Ep#36: What it Takes to Win in Customer Experience
Manage episode 437832476 series 3444958
Kandungan disediakan oleh Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Customer Experience (CX) is vital for businesses in the 21st century, but do we know what we mean when we say CX? In this episode, Dr Dani and Designer Peter explore CX.
In this episode, you will
• understand what CX is and what it is not
• learn why CX is a vital aspect of business success
• discover how to design and operationalize a winning CX
42 episod
Kongsi
