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How SAP’s Data-Driven Approach Fuels Customer Experience Innovation with Kai Stübane

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Manage episode 442981764 series 3497847
Kandungan disediakan oleh Sima Vasa. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Sima Vasa atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

On this episode, host Sima Vasa talks to Kai Stübane, Solution Chief Revenue Officer for SAP CX for Middle and Eastern Europe, about the evolving role of customer experience (CX) in driving business success.

Key Takeaways:

(00:06) Kai’s journey from PwC to SAP.

(01:21) CX covers all customer touchpoints.

(03:33) SAP uses data to improve CX.

(05:48) CX boosts top-line revenue.

(09:00) Global shift toward automation and self-service.

(13:03) Personalization is critical to customer satisfaction.

(16:48) AI’s growing role in customer experience.

(17:45) Focus on CX leads to market growth.

(21:00) Clean data is crucial for AI and automation.

Resources Mentioned:

SAP CX Solutions

FlixBus

Greyhound

Thanks for listening to the Data Gurus podcast, brought to you by Infinity Squared. If you enjoyed this episode, please leave a 5-star review to help get the word out about the show, and be sure to subscribe so you never miss another insightful conversation.

#Analytics #MA #Data #Strategy #Innovation #Acquisitions #MRX #Restech

  continue reading

234 episod

Artwork
iconKongsi
 
Manage episode 442981764 series 3497847
Kandungan disediakan oleh Sima Vasa. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Sima Vasa atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

On this episode, host Sima Vasa talks to Kai Stübane, Solution Chief Revenue Officer for SAP CX for Middle and Eastern Europe, about the evolving role of customer experience (CX) in driving business success.

Key Takeaways:

(00:06) Kai’s journey from PwC to SAP.

(01:21) CX covers all customer touchpoints.

(03:33) SAP uses data to improve CX.

(05:48) CX boosts top-line revenue.

(09:00) Global shift toward automation and self-service.

(13:03) Personalization is critical to customer satisfaction.

(16:48) AI’s growing role in customer experience.

(17:45) Focus on CX leads to market growth.

(21:00) Clean data is crucial for AI and automation.

Resources Mentioned:

SAP CX Solutions

FlixBus

Greyhound

Thanks for listening to the Data Gurus podcast, brought to you by Infinity Squared. If you enjoyed this episode, please leave a 5-star review to help get the word out about the show, and be sure to subscribe so you never miss another insightful conversation.

#Analytics #MA #Data #Strategy #Innovation #Acquisitions #MRX #Restech

  continue reading

234 episod

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