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PODCAST - How to Spark EI and CX - Igniting Empathy and Emotional Skill
Manage episode 341915396 series 3012119
What does Emotional Intelligence (EI) have to do with Customer Experience (CX)? Moreover, how can you enhance both EI and CX? In this episode, Dr. Michelli answers both questions and provides five actionable tips for achieving both EI and CX.
537 episod
PODCAST - How to Spark EI and CX - Igniting Empathy and Emotional Skill
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 341915396 series 3012119
What does Emotional Intelligence (EI) have to do with Customer Experience (CX)? Moreover, how can you enhance both EI and CX? In this episode, Dr. Michelli answers both questions and provides five actionable tips for achieving both EI and CX.
537 episod
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