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NRF 2020 part two - retail's highs, lows, and upstarts to watch
Manage episode 278738915 series 2831136
Kandungan disediakan oleh Jon Reed. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jon Reed atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Continuing with their NRF 2020 on-site retail review, Jake Knowles of BJSS and Jon Reed of diginomica.com share their show highs and lows. They also talk about some retail upstarts to watch - and how some of the less glamorous innovations in logistical areas like last-mile delivery could prove crucial as retailers try to differentiate against Amazon. Jon talks about his debate with the CEO of Happy or Not, and Knowles weighs in on the missing link in Retail CX - the happy and empowered store employee. Knowles also brings up the impact of sustainability and diversity - another standout from this year's show. Yes, you can get Busting the Omnichannel on iTunes.
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