OpenAI's Usage Surge, Kindrel's AI Framework, and the Comeback of Dedicated Servers

Business of Tech: Daily 10-Minute IT Services Insights

OpenAI has released a new economic analysis showcasing the extensive impact of its AI tools, particularly ChatGPT, on productivity across various sectors. The report reveals that over half a billion people globally utilize OpenAI's AI tools, with a significant portion of users in the U.S. reporting that they use ChatGPT for work. However, a survey indicates that many employees feel pressured to adopt AI tools despite lacking confidence in their usage, raising concerns about the actual productivity gains versus the pressure to conform to employer expectations.

In the realm of enterprise technology, Kindrel has introduced the Kindrel Agentic AI framework, aimed at facilitating the deployment of AI in secure environments. This initiative comes in response to the growing adoption of generative AI technologies. Kindrel's framework is designed to enhance operational efficiency and address critical issues such as bias and security, particularly in sectors like banking and government. This move highlights the importance of delivering tangible outcomes rather than merely promoting the hype surrounding AI.

Dedicated servers are experiencing a resurgence as organizations seek to meet performance and compliance requirements. A recent survey indicates that a significant majority of IT professionals are utilizing dedicated servers, particularly in sectors like government and finance. This trend reflects a strategic shift towards hybrid infrastructure, where businesses are increasingly recognizing the value of dedicated resources for specific workloads, rather than relying solely on public cloud solutions.

Proton has launched a privacy-focused AI chatbot named Lumo, which emphasizes user privacy by storing data locally and employing zero-access encryption. This initiative contrasts with offerings from larger tech companies that often exploit user data. Additionally, Kaseya has introduced an AI-powered workflow generator to enhance automation for managed service providers, while Malwarebytes has integrated a new email security module to combat sophisticated email threats. These developments underscore the growing importance of automation and privacy in the tech landscape, providing opportunities for service providers to differentiate themselves in a competitive market.

Three things to know today

00:00 OpenAI’s scale, worker pressure to adopt AI, vendor risk blind spots

05:43 Liquid Web reports rising dedicated server spend—MSPs must guide smart workload placement, not a full retreat from cloud

08:22 Kaseya, Malwarebytes, StorX, NinjaOne, and Inforcer all launch moves to help MSPs automate, secure, and scale

13:06 AppleCare One is a masterclass in “sticky” support—can your plans deliver the same seamless value?

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