AI Adoption Challenges, Cybersecurity Threats, Kaseya on Automation, and Windows Server 2025 Launch

Business of Tech: Daily 10-Minute IT Services Insights

The findings of a recent report highlight the challenges faced by C-suite executives regarding aging IT systems amidst a surge in AI adoption. While 90% of executives believe their technology is top-notch, nearly two-thirds acknowledge that outdated infrastructure poses significant issues, with many critical IT systems nearing the end of their life cycle. The report also reveals that although 75% of organizations are investing in AI and machine learning, less than half report a positive return on investment, raising concerns about cyber attack preparedness among executives.

The episode also delves into a growing trend of cloud repatriation, as organizations grapple with unexpected costs and performance issues in cloud environments. A recent IDC report indicates that 50% of companies spent more on cloud services than anticipated, prompting some to transition specific workloads back in-house. The case of SaaS company 37Signals, which plans to save $10 million over five years by moving away from cloud services, exemplifies this trend. Sobel emphasizes the importance of differentiating between various levels of AI adoption, noting that many organizations may only be conducting small-scale experiments rather than full-scale implementations.

Host Dave Sobel highlights the rising threat of voice-based AI scams, referencing a study from the University of Illinois that demonstrates how OpenAI's ChatGPT-4 can be exploited for financial scams with success rates between 20% to 60%. Additionally, he discusses a new threat campaign where hackers impersonate IT support on Microsoft Teams, urging organizations to implement training programs to raise awareness of evolving social engineering threats. The Cybersecurity and Infrastructure Security Agency (CISA) has also issued warnings about a large-scale spear-phishing campaign targeting federal executives, emphasizing the need for protective measures.

Finally, the episode covers significant developments in automation and AI within the managed services sector, particularly at DattoCon, where Kaseya projected that up to 70% of repetitive tasks performed by managed service providers will be automated by 2026. Sobel also discusses Runway's innovative AI tool that customizes outreach to potential clients, reflecting a broader trend of leveraging AI to optimize sales processes. The episode concludes with a discussion on the general availability of Windows Server 2025, which introduces significant advancements and is positioned as a robust solution for on-premises and hybrid cloud deployments.

Four things to know today

00:00 Kyndryl Report Reveals Struggle with Aging IT as AI Adoption Soars but ROI Falls Short, Fueling Demand for Service Support

04:18 Voice-Based AI Scams Rise as Study Shows ChatGPT Vulnerability; New Tactics on Microsoft Teams and Spear Phishing Surge

06:20 At DattoCon, Kaseya Emphasizes Automation as Core to MSP Efficiency, Parallel to Runway's AI-Enhanced Sales Tactics

08:50 Microsoft Launches Windows Server 2025 with Hybrid Enhancements as KnowBe4 Unveils New Security Training Post-Breach

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