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Kandungan disediakan oleh Business of Software. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Business of Software atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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Ep 80 Humanising the Web (with Sarah Hatter)

40:13
 
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Manage episode 300098538 series 1236742
Kandungan disediakan oleh Business of Software. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Business of Software atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Are you saying ‘sorry for the inconvenience’ and ‘Thank You for the Feedback?’. Is your customer support leaving your paying customers feeling more exasperated than fulfilled? Sarah Hatter is here with a talk to remind you of what you should be saying or what might be triggering negativity.

For mroe great BoS talks, visit businessofsoftware.org/talks or sign up for our newsletter to receive regular updates direct to your inbox.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/business-of-software/message
  continue reading

158 episod

Artwork
iconKongsi
 
Manage episode 300098538 series 1236742
Kandungan disediakan oleh Business of Software. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Business of Software atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Are you saying ‘sorry for the inconvenience’ and ‘Thank You for the Feedback?’. Is your customer support leaving your paying customers feeling more exasperated than fulfilled? Sarah Hatter is here with a talk to remind you of what you should be saying or what might be triggering negativity.

For mroe great BoS talks, visit businessofsoftware.org/talks or sign up for our newsletter to receive regular updates direct to your inbox.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/business-of-software/message
  continue reading

158 episod

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