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Kandungan disediakan oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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Ep 140: Reducing Peak Season Call Backs with Staffing and Communication Strategies

44:29
 
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Manage episode 424519263 series 2989306
Kandungan disediakan oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building.
Topics include:
Introduction (0:00)
Creating the Right Expectations From the Start (5:13)
Communication Process with Customers (11:09)
Managing Customer Expectations and Reservices (13:54)
Social Media and Educational Content (21:57)
Strategies for Staffing and Forecasting During the Busy Season (29:01)
Navigating the Peak Season to Avoid Burnout (35:30)

  continue reading

154 episod

Artwork
iconKongsi
 
Manage episode 424519263 series 2989306
Kandungan disediakan oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building.
Topics include:
Introduction (0:00)
Creating the Right Expectations From the Start (5:13)
Communication Process with Customers (11:09)
Managing Customer Expectations and Reservices (13:54)
Social Media and Educational Content (21:57)
Strategies for Staffing and Forecasting During the Busy Season (29:01)
Navigating the Peak Season to Avoid Burnout (35:30)

  continue reading

154 episod

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