Partner | How Shoppers Stop Transformed Amid Peak Disruption

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Even as the pandemic battered retailers, iconic Indian retailer Shoppers Stop took bold digital steps to reinvent the business and build new omnichannel capabilities to enhance customer experience and profitability. Venu Nair, Managing Director and CEO, Shoppers Stop, and Sameer Amte, Managing Director and Lead-Retail, Accenture in India recount the transformation story.

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