It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Ashok Leyland, CFO, Gopal Mahadevan in conversation with Manish Chandra, Accenture and Ivor Soans, Editor, Special Features, BQ Prime on how the Indian commercial vehicle giant leveraged digital to drive transformation across the organisation and become more agile.