It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Kandungan disediakan oleh In The Know - A Customer Experience Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh In The Know - A Customer Experience Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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In The Know - A Dispatch Podcast
Tandakan semua sebagai (belum) dimainkan
Laman utama siri•Feed
Manage series 1393299
Kandungan disediakan oleh In The Know - A Customer Experience Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh In The Know - A Customer Experience Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
We highlight the businesses and people who know what it takes to deliver exceptional customer experiences. These are their stories. These are their tactics. These are their secrets.
…
continue reading
28 episod
Tandakan semua sebagai (belum) dimainkan
Laman utama siri•Feed
Manage series 1393299
Kandungan disediakan oleh In The Know - A Customer Experience Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh In The Know - A Customer Experience Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
We highlight the businesses and people who know what it takes to deliver exceptional customer experiences. These are their stories. These are their tactics. These are their secrets.
…
continue reading
28 episod
Semua episod
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Player FM mengimbas laman-laman web bagi podcast berkualiti tinggi untuk anda nikmati sekarang. Ia merupakan aplikasi podcast terbaik dan berfungsi untuk Android, iPhone, dan web. Daftar untuk melaraskan langganan merentasi peranti.