Podcast terbaik Professional Services (2025)

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Why Joy Is a Leadership Strategy, Not a Soft Skill 44:27

1h ago44:27

44:27

In an industry built on deadlines, pursuits, and constant pressure, resilience is often framed as grit and endurance. But what if that mindset is actually driving burnout? In this episode of The PSM Show, Deirdre Booth sits down with Nicole Van Valen, founder of Keen Insights and author of The Joyful Leader, to reframe how AEC firms think about res…

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Ep. 107 - The Five 2026 Anti-Trends Professional Services Leaders Need to Hear w/ Brian Sommer 27:36

8d ago27:36

27:36

In this episode of the Professional Services Pursuit podcast, host Banoo sits down with industry analyst and longtime consulting leader Brian Sommer to break down the five critical “anti-trends” professional services firms must confront heading into 2026. Instead of following the overhyped AI narratives dominating the market, Brian challenges firms…

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Where Strategy Meets Action 1:13:45

15d ago1:13:45

1:13:45

What does strategy really look like inside a construction firm that wants to grow on purpose, not by accident? In this episode of the PSM Show, host Damion Morris talks with James Hatch, Chief Strategy Officer at Kovac Building Enclosures, one of the top glazing contractors in the country. James shares how his path through architecture, estimating,…

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Ep. 106 - The Billable Hour Is Dying: A New Era of Delivery Health Metrics w/ Kyle Sandine 19:54

23d ago19:54

19:54

What if the billable hour is hiding the real health of your delivery organization? In this episode, we talk with Kyle Sandine, Associate Director of PMO and Delivery Center of Excellence at Adage Technologies, about why utilization and chargeability no longer tell the full story of project success. Kyle shares how Adage is shifting from time-and-ma…

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Generalist to Strategist: The Evolving Role of AEC Marketers 1:00:49

1M ago1:00:49

1:00:49

Hosts Deirdre Booth and Damion Morris dig into why AEC marketing roles have stretched across design, writing, coordination, and strategy, and why that model is shifting. They unpack findings referenced from SMPS research, lessons from recent pursuits, and how private equity, data, AI, and client experience are changing expectations. Hear practical …

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Ep. 105 - From Blind Spots to Breakthroughs: The Power of Benchmarking w/ Charles Gustine & Connor Budden 30:55

1M ago30:55

30:55

Professional services leaders are constantly balancing growth, delivery, and profitability, but what if the biggest opportunities are hiding in plain sight? In this episode, Charles Gustine, Director of Customer and Market Insights at Kantata, and Connor Budden, Global Director at Service Performance Insight (SPI), explore how benchmarking helps fi…

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Discover Professional and Compassionate Psychotherapist Services in New York NY by Therapists Of NY 1:24

2M ago1:24

1:24

Therapists Of NY stands out as one of the most trusted names for psychotherapy in New York, NY. Their team of highly trained and licensed psychotherapists provides a safe, understanding, and confidential space for individuals seeking emotional healing and personal growth. With expertise in anxiety, depression, relationship issues, stress management…

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Crossover! What AEC Marketers Can Learn From Taylor Swift feat. Keelin Cox 37:58

2M ago37:58

37:58

Whether you're a Swiftie or not, Taylor Swift's influence on global spending and the marketing strategies behind her success are impossible to ignore. In this episode, Deirdre Booth and I explore how AEC firms can draw inspiration from Taylor Swift's innovative marketing tactics to create their own opportunities for growth.…

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Ep. 104 - How to Build Scalable Resource Models Without Burning Out Your Teams w/ Julie Grove 25:45

2M ago25:45

25:45

In this episode, Banoo sits down with Julie Grove, Senior Manager of Resource Management at Anthology, to unpack how to centralize resource management without losing flexibility or local autonomy. Julie shares her five-step blueprint for building trust, conducting maturity assessments, and designing scalable governance models that prevent burnout a…

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Talent and Technology in AEC Marketing 50:34

2M ago50:34

50:34

AEC marketing and business development are changing fast. In this episode, Deirdre Booth talks with Scott Butcher of Stambaugh Ness about what is reshaping the work today and what leaders need next. They cover the talent crunch, the "missing middle," and why environmental scanning belongs in every plan. They discuss practical uses of AI, how early …

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Ep. 103 - Strategies to Optimize Resource Forecasting, Skills Management, and Agility w/ Greg Hensley 23:51

2M ago23:51

23:51

Resource forecasting has never been trickier. With shifting client expectations, unpredictable markets, and outdated tools, even the most sophisticated services organizations struggle to see what’s coming next. In this episode, Brent sits down with Greg Hensley of the Resource Management Institute and RTM Consulting to unpack why traditional foreca…

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The Business of Client Experience with Tim Asimos 1:02:07

3M ago1:02:07

1:02:07

Client experience is more than good service. In this episode of the PSM Show, Damion Morris and Deirdre Booth talk with Tim Amos, CPSM and Head of Growth at Client Savvy, about how AEC firms can design and manage client experiences that create measurable business results. Tim shares his journey from in-house marketing to leading CX strategy and exp…

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Ep. 102 - Preparing for the Future of Professional Services w/ Fortuné Alexander and Bo DiMuccio 47:20

3M ago47:20

47:20

The professional services industry is evolving at record speed — is your firm ready to keep pace? In this special episode, we bring you the recording of an expert-led discussion with Bo DiMuccio, VP of Professional Services Research at TSIA, and Fortuné Alexander, VP of Product Marketing at Kantata. Together, they share forward-looking insights and…

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Ep. 101 - Operational Discipline: What Separates Scaling from Stalling w/ Alex Klein and Ramone Param from Kennedy Intelligence (Part 5) 37:51

3M ago37:51

37:51

In this final installment of our Kennedy Intelligence Series, host Brent is joined once again by Alex Klein and Ramone Param to unpack the “unsexy” but mission-critical side of growth: your back office. From pricing and cash flow to governance and quality control, they reveal how operational discipline determines whether a services firm can scale p…

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Strategic Planning That Works in AEC 53:30

4M ago53:30

53:30

In this episode of The PSM Show, co-host Damion Morris welcomes Allison Tivnon, strategic advisor, author, and City Councilor for Beaverton, Oregon. Allison has spent nearly two decades guiding AEC firms through the complexities of marketing, planning, and leadership. Damion and Allison explore why so many strategic plans lose momentum after the re…

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Ep. 100 - Milestone Moment Q&A with Brent and Banoo 39:26

4M ago39:26

39:26

To celebrate a major milestone — our 100th episode of the Professional Services Pursuit — we flipped the script. Guest host Dominique steps out from behind the scenes to put Brent and Banoo in the hot seats. This time, instead of asking the questions, they’re answering them, sharing candid insights drawn from years of conversations with professiona…

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Ep. 99 - The Talent Illusion of Hiring Stars vs Building Systems w/ Alex Klein and Tom Rodenhauser from Kennedy Intelligence (Part 4) 28:45

4M ago28:45

28:45

In the fourth installment of our series with Kennedy Intelligence, Brent is joined again by Alex Klein and Tom Rodenhauser to explore one of the most persistent myths in the professional services industry: the belief that hiring a few “star” performers will unlock growth. Together, they unpack why overreliance on rainmakers can be a dangerous blind…

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Summer Re-Run: Interview Coaching 43:15

4M ago43:15

43:15

This week on the PSM Show, we're bringing back one of our most impactful episodes while Deirdre and Damion are out at Amplify AEC. Whether you lead interview prep or support it behind the scenes, this episode offers a powerful mindset shift: coaching is not about directing or fixing. It's about creating emotional safety and helping people shine und…

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Ep. 98 - Why "Client Love" Isn’t Enough to Scale Your PS Firm w/ Alex Klein and Tom Rodenhauser from Kennedy Intelligence (Part 3) 30:01

4M ago30:01

30:01

In this third episode of our series with Kennedy Intelligence, host Brent reunites with Alex Klein and Tom Rodenhauser to break down why “Client Love” alone won’t scale your consulting firm past $30M. They share hard-won insights and practical strategies for shifting from founder-driven relationships to scalable, value-based client engagement. Key …

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Summer Re-Run Listener Favorite 50:56

5M ago50:56

50:56

Deirdre and Damion are both gearing up for SMPS Amplify, and with Damion serving as one of this year's conference chairs, we're giving them a little breathing room this week. In the meantime, we're bringing back a listener favorite: "Finding Your Why & Trusting the Process: Rethinking Goals." Originally released in February, it's one of our top-per…

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Ep. 97 - Innovation Without Compromise: IT’s Role in Securing the AI Future w/ Taison Kearney 27:23

5M ago27:23

27:23

How are today’s IT leaders adapting to the breakneck pace of AI and cybersecurity evolution? In this episode of The Professional Services Pursuit, host Banoo welcomes Taison Kearney, Chief Information Security Officer and Data Protection Officer at Kantata. With over two decades of experience, Taison shares how IT teams are shifting from traditiona…

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What Your Website Says Without Saying It 47:10

5M ago47:10

47:10

Your firm's site greets visitors long before a proposal or a handshake. In this episode of the PSM Show, co-hosts Damion Morris and Deirdre Booth sit down with content strategist and copywriter Ben Culbreath to unpack what your homepage is really saying—and why that message may be turning prospects or future hires away. Ben shares field-tested ways…

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Ep. 96 - The 5-Step AI Readiness Framework for Agile Business Leaders w/ Andrew Cohen 23:50

5M ago23:50

23:50

In this episode Banoo welcomes back Andrew Cohen, EVP of Innovation & Ai at Netsurit, to explore how artificial intelligence, automation, and real-time data visibility are transforming the IT services and professional services industries. Building on their previous conversation from 2023, Andrew shares powerful insights into how the rapid evolution…

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The Brainy Business, with Melina Palmer 31:08

5M ago31:08

31:08

Join us as we explore into the world of applied behavioral economics with Melina Palmer, CEO of The Brainy Business and host of The Brainy Business podcast. Melina shares her journey from exploring behavioral economics to becoming a sought-after consultant, speaker, and author. Discover how her podcast became a crucial tool for her business, helpin…

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The Practice of Presence: Leadership That Sticks 40:31

6M ago40:31

40:31

Executive presence might sound like a buzzword, but in this episode of the PSM Show, Damion Morris and Deirdre Booth get to the heart of what it really means. They break it down into practical, learnable elements: composure, communication, and appearance. Through honest conversation and real examples, they show how presence is not about being polis…

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Ep. 95 - Turning Growth into Sustainable Profit: What Top Firms Do Differently w/ Alex Klein and Ramone Param from Kennedy Intelligence (Part 2) 45:46

6M ago45:46

45:46

In this episode, host Brent reunites with Kennedy Intelligence’s Ramone Param and Alex Klein for Part 2 of the “Breaking the $30 Million Ceiling” series. This installment dives deep into the nuances of profitability and growth, challenging the conventional wisdom of chasing top-line revenue at the expense of sustainable success. Together, they expl…

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Award-Winning Leadership: Building Influence Without Losing Yourself 42:06

6M ago42:06

42:06

What does it take to lead with purpose, authenticity, and impact in the AEC industry? In this special episode of The PSM Show, co-host Damien Morris reflects on receiving the 2025 Leonardo Award from SMPS Los Angeles—a prestigious honor recognizing a career built on vision, creativity, and service. Joined by co-host Deirdre Booth, Damien shares the…

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Ep. 94 - Mastering the Art and Science of Agency Leadership w/ Patricia Rothenberg 38:17

6M ago38:17

38:17

In this energizing episode Brent sits down with Patricia Rothenberg, Global COO and General Counsel of renowned creative agency 72andSunny. From iconic Super Bowl ads to pioneering value-based pricing and navigating AI disruption, Patricia brings a compelling mix of strategic insight, operational excellence, and unwavering creativity. Whether you'r…

1
Mindset Shifts: From Marketing Manager to CMO 55:14

7M ago55:14

55:14

What does it take to move from marketing manager to CMO in the AEC industry? In this episode, we talk with Jennifer Haferbecker, founder of On Your Market Set Go, about the mindset shifts, strategic thinking, and evolving expectations that shape today's marketing leaders. Jennifer shares how marketing teams can support firm growth, influence busine…

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Ep. 93 - The 3 P's to Profit: Proposition, Positioning, and Pricing for Growth w/ Alex Klein and Tom Rodenhauser from Kennedy Intelligence (Part 1) 38:48

7M ago38:48

38:48

In this episode, we kick off a new series with Kennedy Intelligence, diving into the challenges and strategies for professional services firms aiming to break through the $30 million revenue ceiling. Throughout this series will be challenging some of the most persistent myths in the consulting growth journey, backed by real stories, real data, and …

1
Career Anthropology and the Stories We Tell Ourselves 1:09:11

7M ago1:09:11

1:09:11

What if your biggest career breakthrough isn't about a title or a checklist, but about learning to observe and adapt? In this episode, we talk with Joanna Kozłowski, strategist, coach, and founder of Resolute Consulting, about how to take charge of your own growth—even when no one's handing you the playbook. Joanna shares what it means to become an…

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Ep. 92 - Operationalizing AI: Beyond the Buzz w/ David DeWolf 32:42

7M ago32:42

32:42

In this episode, Banoo sits down with David DeWolf, President and CEO of Knownwell, to talk about what it really takes to move from AI experimentation to AI-powered transformation. With 75% of firms now supporting GenAI (per the 2025 SPI Maturity Benchmark report), the question isn't if—it's how you adopt it in a way that drives real results. David…

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Coaching the Coaches: Building Confidence Part 2 43:38

8M ago43:38

43:38

Coaching a team for interviews is about more than polishing presentations. It is about protecting confidence, creating emotional safety, and helping people show up as the best version of themselves. In this episode, Deirdre Booth and Damien Morris dive into how to coach the coaches by training leaders to give feedback that grows people instead of t…

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Ep. 91 - From Evaluation to Execution — Cracking the Code on Tech Integration w/ Austin Grigg 24:13

8M ago24:13

24:13

When it comes to choosing and integrating new technology, the process can get messy—fast. In this episode, Banoo sits down with Austin Grigg, co-founder and CEO of Kalon Creative, to break down what it really takes to navigate a successful integration journey. Austin shares hard-earned insights on what makes or breaks implementation, how to bring t…

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Winning the Room: Interview Coaching That Connects 1:07:14

8M ago1:07:14

1:07:14

Let's get real—shortlist interviews are high-pressure, high-stakes moments where everything you've built—your strategy, story, and team—comes down to one shot. In this episode, Damion Morris and Deirdre Booth unpack what it really takes to show up in the room and deliver. This isn't a conversation about perfect slide decks or canned responses. It's…

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Ep. 90 – Unlocking Peak Performance: Rethinking Consulting Talent Development w/ Angela Navarro 29:48

8M ago29:48

29:48

In this episode of The Professional Services Pursuit, Brent is joined by Angela Navarro, CEO of Kinavic Leadership Acceleration, to explore how consulting firms can unlock the full potential of their partner and Managing Director (MD) talent. Angela shares her firm’s unique methodology and why performance acceleration—not just leadership developmen…

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After the First Million and Accounting for Innovation, with Matt Tait 25:06

8M ago25:06

25:06

On this episode, Matt Tait—CEO of Decimal and host of After the First Million and Accounting for Innovation—joins the show to share his experience podcasting about the importance of a clear, intentional marketing strategy. They discuss how Matt balances his busy schedule and the benefits of targeting specific audiences in professional services. In …

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Bold, Scrappy, and On Point featuring Nicole Posten 43:07

9M ago43:07

43:07

In this episode of The PSM Show, Deirdre Booth goes one-on-one with longtime friend and bold brand-builder Nicole Posten, founder and principal of On Point Architecture. Based in Mesa, Arizona, Nicole launched her firm while on maternity leave—baby on one hip, CAD drawings on the screen, and zero interest in playing it safe. Nicole brings the same …

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Ep. 89 - Change Management Strategies: How to Drive Lasting Tech Adoption w/ Melissa Korzun 30:50

9M ago30:50

30:50

In this episode of The Professional Services Pursuit, Banoo welcomes Melissa Korzun, Vice President of CX Operations at Kantata. Together, they explore the critical role of change management in selecting, implementing, and optimizing new technology solutions. Melissa shares actionable insights on how to engage stakeholders early, drive adoption, an…

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The Federal Tech Podcast, Constellations, and Farm Kid City Kid, with John Gilroy 44:25

9M ago44:25

44:25

Today we're gonna talk with a guy who did 1200 podcast episodes and give you tips on how you can be successful. On this episode of Podcasting in Professional Services, John Gilroy, host of The Federal Tech Podcast, Constellations, and Farm Kid City Kid joins the show to share his podcasting experience. In this conversation, you'll hear: What motiv…

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7 Career Lessons to Fast-Track Your Growth : Feat. Rachel Charlton 1:00:59

9M ago1:00:59

1:00:59

Success isn't just about working hard—it's about working smart. In this episode, Deirdre Booth sits down with Rachel Charlton, founder of Sticky Communications, to explore seven lessons she wished she had learned sooner in her AEC career. They break down the power of taking initiative, how to lead with purpose, and why understanding the why behind …

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Ep. 88 - From Data to Decisions: Key Takeaways from the 2025 PS Maturity Benchmark Report w/ Charles Gustine 38:54

9M ago38:54

38:54

In this insightful episode of The Professional Services Pursuit, Brent sits down with Charles Gustine, Director of Customer and Market Insights at Kantata, to break down the key findings from the 2025 Service Performance Insight (SPI) Professional Services Maturity Benchmark Report. Together, they explore the emerging trends, challenges, and opport…

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Finding Your Why & Trusting the Process: Rethinking Goals for a Meaningful 2025 53:12

10M ago53:12

53:12

Sticking to goals is easy when motivation is high—but what happens when that initial spark fades? In the third installment of our goal-setting series, Deirdre and Damion explore how to stay connected to your goals by digging into the why behind them. They discuss the difference between setting goals for external validation versus personal fulfillme…

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Ep. 87 - The 2025 Benchmark Breakdown: What Sets High-Performing Firms Apart w/Dave Hofferberth 38:38

10M ago38:38

38:38

This episode features a special recording from a recent Kantata webinar with Dave Hofferberth, Managing Director at Service Performance Insights. Each year, the release of the SPI Professional Services Maturity Benchmark Report is a much-anticipated moment for the industry—and this year’s findings are a wake-up call. Dave breaks down what truly set…

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The How To Podcast Series: A Community-Driven Approach to Podcasting, with Dave Campbell 37:22

10M ago37:22

37:22

Join us as we explore the multifaceted realm of podcasting with Dave Campbell, a podcast manager at True Media Solutions and the creative force behind eight unique shows, including The How To Podcast Series. Dave brings invaluable insights from his experience managing a diverse range of podcast genres and his role as the host of a supportive podcas…

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Ep. 86 - Unlocking PMO Success in 2025: Advice from Industry Expert w/ Monique Ludwig 33:18

10M ago33:18

33:18

Join host Banoo on the Professional Services Pursuit as she welcomes Monique Ludwig, Director of Global Services PMO at Ciena. With 30 years of experience in technology and project management, Monique offers expert insights into optimizing professional services, operations and resource management. This episode dives into common challenges in the fi…

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The Engineering Entrepreneur: Exploring the Business of Product Design, with Scott Tarcy 31:13

10M ago31:13

31:13

What's it like to run a top 3% engineering podcast? Join us as we explore the podcasting journey of Scott Tarcy, President of CADdesignhelp.com and host of The Engineering Entrepreneur Podcast. Scott shares why and how he started his podcast, the challenges he's faced, and what's on the horizon. In this episode, you'll learn: Scott’s journey of sta…

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Becoming vs. Achieving: A New Take on Goal Setting 44:04

11M ago44:04

44:04

In the second episode of our goal-setting series, Deirdre and Damion rethink traditional success by shifting the focus from achievement to transformation. Instead of chasing goals for the sake of external recognition, they explore how goals should serve as stepping stones toward personal growth. They introduce the NICE goal framework as an alternat…

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Ep. 85 - Essential Strategies for Successful Tech Implementation w/ Kurt Kilgore 39:13

11M ago39:13

39:13

In this episode of the Professional Services Pursuit, Brent teams up with Kurt Kilgore, the SVP of Global Professional Services at Kantata, to continue our series on simplifying the often daunting process of purchasing technology or software solutions. Together, they explore the complexities involved in buying and implementing tech solutions for bu…

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Benchmarks for Business Podcasts: The 2025 State of Podcasting in Professional Services 22:16

11M ago22:16

22:16

How does your business podcast compare with others in your industry? In this monologue episode, John Tyreman breaks down findings from research on a sample of 287 business podcasts in accounting, financial services, architecture, engineering, construction, legal, government contracting, technology, and consulting industries. Listen to this episode …

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