Is humanity on the brink of a tech takeover? Will AI rewrite the rules of existence? Spoiler: It’s looking likely! Join Joseph Raczynski and his crew of futurists (and some AI friends) as they pull back the curtain on what’s next. From cutting-edge trends to deep philosophical musings, and the professional and personal impact they will have, this podcast dives headfirst into the future—where the only certainty is crazy change ahead.
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Podcast is about latest trends in Education Technology and associated innovations useful for education sector
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Biz and Tech Talks | Business & Technology Trends
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Ambula is not a vendor, but a healthcare technology partner that will be with you along all the stages of your center. Consider our team an extension of yours. We believe that healthcare technology should be available to everyone that needs it. Ambula is primarily focused on serving ASCs across the nation. ASCs have been in the dark for too long with paper charting and out-dated tools in providing care. https://www.ambula.io
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The new year is here and so are the fresh technology trends. 2020 is set to kickstart the innovation of the new decade. See what you can expect in the near future.
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RetailTechNews Brings A Weekly Podcast Discussing the Latest Retail Technology Trends
Retail Technology Podcast by RetailTechNews
Podcast by Retail Technology Podcast by RetailTechNews
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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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course podcast for EDT 6060 - Trends and Future of Technology in Education taught by Jason Rhode, Ph.D.
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Airport security encompasses aircraft, staff and passenger safety. The global airport security market accounted for over USD 8.6 billion in 2017 and is expected to grow at a CAGR of 5.7% during the forecast period, 2019–2026.
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The Medium Rules: Long-Term Trends in Media and Technology
Alan Baldachin, and produced by HBA Studios
Conversations with founders, investors and thought leaders in the orbit of HBA's tech and media ecosystem and beyond. How are media and technology companies conceived, how do they scale, and how do they interact with the broader social, economic and political culture we live in today and that we will inhabit in the future. This is a show about innovation and its effects on our lives, hosted by HBA's managing partner and head of media and technology, Alan Baldachin. Hosted on Acast. See acast ...
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88. AI and Revenue Generation - Transformative Use Cases for Tech Companies
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Join us for a live, insightful keynote session from TSIA World Envision with Thomas Lah, Executive Director and Executive Vice President of TSIA. Thomas explores the transformative power of AI in revenue generation. Discover how cutting-edge AI use cases can supercharge your workflows, driving revenue growth and enhancing customer experiences. Lear…
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How Do We Keep AI Legit? The Intersection of AI and Blockchain
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What are the most important ways that you see AI impacting crypto/Web3? Going back to 2017, I have always believed and spoken about the yin and yang of AI and blockchain in potential perfect union to advance both spaces for the good of all industries. How might this work? Fundamentally, we are talking about AI acting as the intelligence agent – new…
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Hitting the Trifecta for AGI: When Will We Hit Artificial General Intelligence?
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AGI is likely around the corner. We need to mentally prepare for it. Here are three avenues as I see this unfold. Recently at a talk in Boston, I walked through these concepts with the audience. Quick Step Back: The adult brain has approximately 100 billion neurons, it orchestrates over 100 trillion connections—far outstripping the complexity of wh…
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87. How to Navigate The Future of B2B Software Pricing
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Thomas sits down with Dan Balcauski, an expert in pricing strategy for enterprise software and the Founder of Product Tranquilty. Together, they examine the shifting landscape of B2B software pricing, particularly as traditional per-user models face new challenges due to the rise of AI and a growing emphasis on profitability. Dan shares his insight…
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Oh Yes, NFT Paris Recap - It's Here!
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Paris, France: Glistening, shimmering, and pulsating above the city of love, it’s as if the Eiffel Tower, a beacon of twinkling light at night, beckoned the global audience of over 18,000 people dedicated to art, community, and innovation to NFT.Paris, a conference focused on the emerging technology. Ask most normies, and they will likely still sco…
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In an era where technology advances at breakneck speed, the concept of a "photo" is rapidly evolving. Once, a photograph was a static representation of a moment in time, a slice of reality captured by a lens. Today, however, the boundaries between reality and artificiality are becoming increasingly blurred, especially with the advent of AI-driven f…
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How Twitter… err, X Will Transform Everything
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X is clearly official now - moving away from Twitter branding. The little blue birdie has departed. What does this mean for the future of Twitter and all of the various components around the business? There is much in-store for the future of X, but will it flourish or flop? It’s time to untangle X. Elon Musk has signaled via posts, Spaces, and medi…
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FedNow, The Realtime US Payment System - One Significant Concern
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"Now people have the ability to transfer money instantly, but FUD (Fear, Uncertainty, and Doubt) – pushed by social media and rapid communication, will, at some point, create runs on banks in a click of a mouse or at the touch of a screen… the Fed needs to force banks to increase reserves, now." Over the past seven years I have speaking and publish…
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What the... Liquid Neural Networks
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In the ever-evolving landscape of artificial intelligence (AI), it's easy to be swept up by utopian dreams or dystopian fears. But what does the future of AI really hold? Srinivas Narayanan, Vice President of Applied AI at OpenAI, recently shared his insights at the "From the Labs of OpenAI" session, offering a nuanced perspective on where AI is he…
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What in the World is Decentralized AI?
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In the ever-evolving landscape of artificial intelligence, decentralization is emerging as a critical paradigm shift, promising to revolutionize how we handle data, privacy, and AI capabilities. At the "Decentralized AI" session, Ramesh Raskar, Associate Professor at MIT Media Lab, provided an illuminating and thought-provoking perspective on this …
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The Conversation Not Enough Are Having
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Honestly, no one wants to have this conversation… "Humanity is just a passing phase for evolutionary intelligence." This is a tough one to swallow, but this could absolutely change everything in your life. Your job is likely going away very soon. Seriously, that sounds ridiculous, and I know is painful to ponder. I believe this will happen in the c…
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If you have a baby today, it is highly likely the child will live until they are 125 years old. Many years ago, I used this teaser introduction slide in my presentations to shift the audience’s mindset about what incredible advances are to come overall with technology. Well, the technology is starting to align. In the next decade, humanity will cur…
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The Potential of Predictive Markets
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Predictive markets have long fascinated economists, investors, and curious minds alike. I have been following and investigating them for almost the last ten years. The first such market was called Augur. So, what are these predictive markets and why will they become increasingly important? Predictive markets offer a window into the future, harnessi…
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The Age of Addictive Intelligence
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Soon: A world where your best friend is a chatbot, your therapist is an algorithm, and your romantic partner exists only in code. As AI becomes more sophisticated, it's not just enhancing our lives—it's entwining itself into our most intimate relationships, creating an addictive pull that’s hard to resist. Welcome to the era of Addictive Intelligen…
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86. Rapid AI-Powered Revenue Excellence
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During this episode of TECHtonic, host Thomas Lah has a compelling conversation with Kelley Jarrett, SVP of Revenue Strategy, Operations, and Enablement at ThoughtSpot—an AI-powered analytics platform. They discuss how AI is transforming revenue generation workflows and operational efficiency within organizations. Kelly shares her unique insights o…
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85. The Metrics That Matter: How AI Is Reshaping Sales in Tech
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In this episode, Thomas finally finds the person he’s been searching for: Mike Fouts, Chief Business Officer at ShareFile, who speaks to how AI and data are revolutionizing the sales function in technology companies. Mike shares his hands-on experience leading a digital-first, data-driven transformation at ShareFile, including detailing how AI is b…
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84. Applying the AI First Mentality to Revenue Generation
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Are you effectively leveraging AI in your workflows? As Thomas continues the AI research journey, AI Use Cases for Generating Revenue, he reveals the power of AI in revenue generation. With TSIA’s latest paper, The Emerging 20, highlighting critical AI use cases, Thomas is on a mission to show how AI is a game-changer for businesses today. Joining …
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83. The Hard Truth About Mastering Change Management
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In this episode of TECHtonic, Thomas Lah welcomes Dr. Jessica Kriegel, Chief Scientist of Workplace Culture at Culture Partners. In light of today’s rapid shifts in technology business models, the conversation addresses head-on the challenges of change management. Jessica shares her insights on why traditional approaches fail, the importance of con…
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82. Practical Ways to Unlock Revenue Growth with AI
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The transformative potential of AI in the technology industry is driving companies focus on growth without significantly increasing their sales and marketing spend. Thomas speaks with Brent Grimes, CEO of Reef.ai, about how to efficiently drive revenue growth by introducing AI into the process. Brent shares the journey of Reef.ai and its aim to pre…
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TSIA Takes: Gainsight on How to Redefine Customer Success
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On this episode of TECHtonic, Thomas asks hard questions about the shifting landscape of customer success with Nick Mehta, CEO of Gainsight. Inspired by a provocative chapter in Frank Slootman's "Amp It Up" that questions the necessity of customer success, Thomas and Nick explore the current debates and future directions of this critical business f…
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81. Connecting the Dots: How Technology Providers Prove Their Business Value
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Join Thomas Lah and Chad Quinn, CEO of Ecosystems in an engaging episode of the TECHtonic podcast. Chad shares his insights on helping technology providers prove the business value of their solutions through Ecosystems' collaborative web platform and AI-driven tools like ViViEN, the Virtual Value Engineer. Discover how focusing on common objectives…
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TSIA Takes: Salesforce and the Customer Success + Support Services Experiment
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Join us for the first episode of TSIA Takes, a limited TECHtonic podcast series. During this series, Thomas Lah dives deep into the pivotal question: What is the value of customer success? This pressing question has turned the customer success organization upside down as it navigates what the future of its business looks like. In this episode, Thom…
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80. Infor’s Guide to Future-Proofing Your Customer Success
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Join us for a captivating episode of TECHtonic, where Thomas Lah sits down with Mari Cross, Chief Customer Officer at Infor. In this insightful discussion, Thomas and Mari discuss the dynamic landscape of customer success and the crucial role of the chief customer officer. Discover how Infor navigates the challenges of transitioning from legacy sys…
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79. Transformation and Innovation with Maptek's CEO
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In this episode host Thomas Lah sits down with Eduardo Coloma, the CEO of Maptek, a leading provider of software and hardware solutions for the mining industry. This episode delves into Maptek's journey from traditional business models to a subscription-based "as-a-service" transformation, highlighting the challenges and strategies involved. Eduard…
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78. Unleashing the Power of AI in Educational Content Creation
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Join Thomas Lah in the latest episode of TECHtonic as he delves into the transformative power of AI in educational content creation. In this episode, Thomas engages in a thought-provoking conversation with Sarah Sedgman, CEO of LearnExperts, the AI tool that revolutionized OpenText's educational material production. Sarah shares her vision of democ…
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77. Executive Panel: Deploying AI to Optimize Customer Outcomes and Financial Results
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Artificial Intelligence (AI) and Generative AI (Gen-AI) have the potential to transform insights, processes and provide a competitive edge for B2B technology firms. But in reality, few companies have developed a complete AI roadmap, and many have yet to begin evaluating opportunities for leveraging AI and Gen-AI across the enterprise. In this execu…
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76. Scaling Customer Success with AI: A Deep Dive with Microsoft
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Host Thomas Lah welcomes David Judge, Partner, General Manager Global Customer Success at Microsoft, to explore the transformative impact of artificial intelligence on scaling customer success. As Microsoft leverages AI across its extensive service offerings, Judge provides an insider's view on how these technologies are improving customer interact…
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75. Informatica’s Digital First Customer Experience
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This May, TSIA will host our INTERACT conference in Orlando, showcasing an engaging panel discussion on deploying and optimizing AI hosted by Thomas Lah. Pattabhi Raman, VP of Digital Experience at Informatica, will join the distinguished panel. Recently, Thomas had the privilege of conversing with Pattabhi, gaining exclusive insights into Informat…
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74. Crossing the Rubicon of Infrastructure Profitability
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73. The Art of Using AI to Build a Seamless Customer Experience with Dell
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This May, TSIA will host our INTERACT conference in Orlando, featuring a special closing keynote by Doug Schmitt, President of Dell Technologies Services. TECHtonic host Thomas Lah recently had the pleasure of speaking with Doug one-on-one for a sneak peek into his presentation. During their conversation, Thomas and Doug delve into Dell's use of AI…
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When we think of surgery centers, the image that often comes to mind is that of a bustling hospital wing filled with surgeons in scrubs. this episode is about who can own a surgery center. Link to this post https://www.ambula.io/who-can-own-a-surgery-center/ Link to the ambula product https://www.ambula.io/emr/…
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Ambulatory Surgery Center Staffing Requirements
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We're going to discuss ambulatory surgery center staffing requirements. Link to the postOleh movietoday
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Compression between ambulatory surgery center and outpatient hospitals
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Today, we’re unraveling a topic that's been on the minds of many seeking medical care: The comparison between Ambulatory Surgery Centers (ASCs) and Outpatient Hospitals. Link to the postOleh Musa
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In this episode of TECHtonic, Thomas Lah chats with Justin Cawood about the complex journey of integrating AI into the operations of a large technology services provider. Together, they explore the evolution of Managed Services platforms, the initial business case for AI, and the transformative impact of AI on service delivery and customer value pr…
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71. Don’t Blink! Cisco on As-A-Service and AI
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In this episode, host Thomas Lah, TSIA’s Executive Director, engages in a pivotal conversation with Alexandra Zagury, Global Vice President at Cisco. Together, they explore the intricacies of partner strategies in the as-a-service era, as well as the transformative impact of artificial intelligence on technology business models. Key highlights incl…
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70. The State of Customer Success 2024 - A Fight for Survival
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Join us in the latest episode of TECHtonic, where we dive into the world of customer success with Thomas Lah and Stephen Fulkerson, VP of Customer Success Research at TSIA. In this episode, we explore how customer success can become a more effective channel for ensuring customer satisfaction and organizational success. Thomas and Stephen analyze al…
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69. Change Management: The Key to AI Success
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Jillian Alexander, Global Vice President of Learning Services at OpenText, guides Thomas Lah through the significant impact of a straightforward, manageable, and focused AI deployment strategy, which leads to strong ROI benefits that simply cannot be ignored. A few key topics that Thomas and Jillian discuss include: The core AI capabilities that Op…
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68. How to Go From Base Camper to Mountaineer?
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Join us in the latest episode of "TECHtonic" as we delve into the evolving world of technology support models with TSIA's Distinguished Vice President of Support and Field Services Research, Vele Galovski. In this conversation, Thomas and Vele offer a unique blend of insights and perspectives on the current and future state of technology support. T…
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67. Channel Partners and Technology Providers: A Team Sport Therapy Session
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Dive deep into the dynamic world of technology channel partners with TECHtonic's host, Thomas Lah, and Jay McBain, Chief Analyst of Channels, Partnerships & Ecosystems at Canalys. During this conversation, Thomas and Jay explore the evolving role of channel partners in technology business models, particularly in the context of 'as-a-service' offeri…
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66. Redefining Customer Success with Salesforce and TSIA
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Historically, Customer Success organizations have relied on inconsistent metrics, lacking a unified framework for assessing renewals and expansions. Simultaneously, the common practice of using NPS is dwindling, with fewer companies finding it effective in gauging customer value. With this, the critical question arises: What should CS orgs prioriti…
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65. The Differentiator Between Good and Great
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In a recent discussion, TSIA's Thomas Lah and Sean Morton, SVP of Professional Services for Trellix, delve into the critical challenges facing enterprise technology today, including the relentless threats of ransomware, the scarcity of IT security professionals, and the overwhelming complexity of IT software tools. Sean breaks down these challenges…
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64. The Intricacies of Digital Transformation with Deloitte
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In this compelling episode of TECHtonic, Thomas Lah engages in an insightful discussion with Wall Street Journal-bestselling author, Dr. Tim Bottke, Deloitte Central Europe’s Chief Innovation Officer, about the intricacies of digital transformation in the business world. They discuss the significance of striking a delicate balance between technolog…
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*Bonus Episode* AI Capabilities Integrations: Stay Ahead of the Curve
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With a wealth of practical expertise between them, TSIA's Thomas Lah and George Humphrey, Distinguished VP & Managing Director of Offering and Delivery Research, delve into the transformative impact of AI on technology business models. They focus on three pivotal dimensions: Data-Driven Decision-Making Efficiency and Cost Reduction Enhanced Custome…
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TSIA World ENVISION closed with J.B. Wood, President & CEO, and Thomas Lah, Executive Director and Executive VP at TSIA, discussing reflections and insights from our week together, and exploring the benefits of Silo Busting for Profits and Growth. From key takeaways and the most impactful breakout session presentations to the pulse from countless c…
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62. Risk, Cash Flow, and Financial Health in SaaS: The Financial Advisor Interview
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In this episode, host Thomas Lah interviews Rashellee Herrera, founder and president at CPA firm RNB Capital, who focuses on helping CEOs optimize the financial performance of their SaaS businesses. She provides an expert take on today’s SaaS environment, what SaaS companies can do to protect cash flow, and the common mistakes that many SaaS compan…
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61. The Evolution of Customer Success and Renewals at HP Inc.
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Tech companies everywhere are being challenged to grow recurring service revenues and scale customer success to nurture these recurring revenues. Today, TECHtonic host, Thomas Lah, is joined by Grad Rosenbaum, VP of Global Customer Success at HP Inc., to discuss these challenges, which are central to our current Research Journey, Protecting and Gro…
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60. Moment of Truth: Talking Customer Success with an Executive and Investor
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After years of focusing on growth at any cost, SaaS companies are now being forced to balance growth with improved profitability. Abbas Haider Ali, VP of customer success at GitHub and SaaS advisor and investor, believes that this pivot is creating a moment of truth for customer success organizations. Today, Ali talks to TSIA’s Thomas Lah about his…
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59. Microsoft on Customer Success Today
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Today on TECHtonic, we dive into the role of customer success in a profitable software business model with Mike Flannagan, corporate vice president of global customer success at Microsoft. Mike and host Thomas Lah discuss what customer success entails today and how organizations can get it right, answering questions such as: How has customer succes…
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58. How Culture Drives Results: Insights from a Culture Scientist
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Today’s tech companies are struggling with the question of how to maintain corporate culture in a world where the workforce is rapidly evolving. But how do we define culture, and what are its effects? This week, we tackle the tricky topic of corporate culture with Culture Partners’ Chief Scientist of Workplace Culture, Jessica Kriegel, discussing s…
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57. Looking to the Future: Professional Services at Salesforce
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Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as: How companies are breaking down silos between professional services, customer success, and support KPIs and future metrics for success in profe…
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