It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Partner | How Shoppers Stop Transformed Amid Peak Disruption
MP3•Laman utama episod
Manage episode 339044173 series 2624853
Kandungan disediakan oleh BQ Prime. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh BQ Prime atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Even as the pandemic battered retailers, iconic Indian retailer Shoppers Stop took bold digital steps to reinvent the business and build new omnichannel capabilities to enhance customer experience and profitability. Venu Nair, Managing Director and CEO, Shoppers Stop, and Sameer Amte, Managing Director and Lead-Retail, Accenture in India recount the transformation story.
…
continue reading
20 episod
MP3•Laman utama episod
Manage episode 339044173 series 2624853
Kandungan disediakan oleh BQ Prime. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh BQ Prime atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Even as the pandemic battered retailers, iconic Indian retailer Shoppers Stop took bold digital steps to reinvent the business and build new omnichannel capabilities to enhance customer experience and profitability. Venu Nair, Managing Director and CEO, Shoppers Stop, and Sameer Amte, Managing Director and Lead-Retail, Accenture in India recount the transformation story.
…
continue reading
20 episod
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